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Q.
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What does VOIP stand for?
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Voice Over Internet Protocol VOIP uses the same
packet based technology as the Internet. In fact your
voice is actually turned into data, such that it is
simply information that gets transferred via the
Internet the same as web page information is
transferred to your computer.
Webopedia defines it as a category of hardware and
software that enables people to use the Internet as the
transmission medium for telephone calls. For users who
have free, or fixed-price Internet access, Internet
telephony software essentially provides free telephone
calls anywhere in the world.
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Q.
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Why would I consider VOIP?
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When you are using Public Switched Telephone (PSTN)
line, you typically pay for the time you use: The more
time you stay on the phone the more you'll pay. And you
generally don't have the option of talking with more
than one person at a time (or you can, but at increased
cost).
With VOIP, you can talk all the time with any person
you want (the requirement is that the other person has
an internet connection), with no regard to distance, and
you can talk with many people at the same time.
Still not convinced read the rest of the FAQ to
cover other questions or concerns you may have. |
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Q.
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How can the calls be free?
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Other than our base infrastructure costs, calls
transferred via the Internet are free. We pass these
savings onto you. It is best to illustrate the
differences between traditional carriers and VOIP.
Traditional
You pick up your phone and dial a telephone phone
number, the call goes through your local telephone
company who charges you a connection fee and per minute
charge (for long distance calls), billed monthly in your
long distance phone bill.
How it works with VoIP
You pick up your phone and dial a VOIP phone number, the
call goes through your internet connection,
where we pass it onto the phone number you have called.
You have just circumvented your traditional carrier and
eliminated your phone bill!
If you call a traditional telephone or mobile, we
need to pass the call into the traditional carrier
network. This is at an additional cost. |
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Q.
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Why do you charge for some calls?
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We only charge for calls that need to be passed into
the traditional carrier network (calls to normal
telephones, mobiles etc). We have to pay for these
calls, so we feel it is only fair to ask you to cover
the cost here. |
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Q.
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How much is it going to cost?
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Anywhere from nothing upwards, depending mostly on
how you are going to use the system and convenience. If
you have the basic requirements, you can start today
without spending any money.
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Q.
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What are the basic requirements?
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- An Internet Connection
- Computer with a full duplex sound card (most computers
will have this)
- Speakers and a microphone
- Softphone (free software)
- You FREE account |
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Q.
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What else might I need?
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There are many options with IP telephony to make
things easier for you. Whilst the possibilities are
virtually endless, the core options are laid out below
for you.
- Softphone
This is a piece of software that is loaded onto your
computer (or other computing device). It enables you
to connect to your service in order for you
to make free calls. There are many types of
softphones that are available that may provide
additional functionality such as:
- Conferencing multiple phone calls together
- Integration of your existing contacts in MS
Outlook and other contact management programs
- Encrypted calls
- Access for other devices such as Pocked PCs
We provide you the opportunity to download a
great FREE softphone.
- Headset
A headset is for use with the softphone on your
computer. It will contain either one or two speaker
to cover your ears along with a built in microphone.
Your hands are completely free when using a headset
as there is no need to hold it to your ear (As you
do with a USB or ordinary phone)
You may purchase a Headset from the online
Shop.
- USB Phone
USB phones are an extension of the softphone
concept. They plug into your computer and provide
you with a physical phone handset.
- IP Phone
IP phones resemble an ordinary telephone however
they have many advantages including:- You can see
your received, missed and placed calls online.
- Conferencing facilities with out additional
expense of extra phone lines
- Call forward and call hold functionality
- You dont need to have your computer turned on in
order to make/ receive calls
There are a choice of IP phones from the online
shop.
- ATA Analog Telephone Adapter
The ATA will turn your existing phone into an IP
phone. Thus you may use your cordless telephone or
any other telephone you are currently using to take
advantage of free calls.
There are a choice of ATAs from the online
shop.
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Q.
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How do I Sign Up
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You simply need to go to
application form and enter your details as
requested. An account will be automatically created for
you such that you can begin making free phone calls
straight away. |
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Q.
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Question not covered
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If you have a question that has not been answered by
the FAQ (or you would like further details), email
accounts@teliix.com and we would be happy to
cover this for you. We will add to this FAQ list based
on the questions we get from you. |
