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Welcome to the support section. This is the place you should start to look for answers to any questions or issues you may have. We will try to help you with any questions you may have on email support@teliix.com. 
 

To Make a Call

Every device is different, however there are two ways to make a call.

Standard Call – if you have credit in your account, you will be able to call any normal phone number anywhere in the world. If you call a normal phone number that has been supplied, the call will be free.

The number format is as follows:

Australian Numbers - Area Code + Phone number eg - 02 93544000

International Numbers - 0011 + Country Code + Area Code + Phone number eg 0011 1 91 46642007

Free Call  – if you do not have credit in your account, you can still use the phone however only to call other account numbers.

If you are having issues, please ensure:

• Your account settings are correct
• Your are able to browse the Internet (such that your device can get to our servers)
• Ensure that no settings on your computer or modem/ router have changed
• You have credit in your account (if you are trying to call a normal phone) – you may check this by logging into your online account

Other Features

Call Forward - Immediate

Use your handset to forward calls to other numbers using the following commands

To turn call forward on:
To turn call forward off

Call Forward - No Answer or Busy

To turn call forward on:
To turn call forward off

Echo Test

Dial this number to check your line quality, and your connection latency

Voicemail Access

Use this number to listen to your new voicemail message.  Please refer to: VOICEMAIL HELP for more info

Call Return

This can be used to hear the last number that called your VOIP phone.  Some numbers can be called directly by dialling 1 at the prompt

Please email support@teliix.com for assistance or Contact us